Privacy Policy

Effective Date: 1 June 2025

Practikal IT Solutions Pty Ltd (“Practikal IT Solutions,” “we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we manage, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also align with the General Data Protection Regulation (GDPR) for international clients and visitors.

By using our services and website, you agree to the practices outlined in this Privacy Policy.

1. What Information We Collect

We collect different types of information depending on how you interact with us:

1.1 Personal Information

Personal information means information that identifies or can reasonably identify you. The personal information we may collect includes:

• Full name

• Business name and industry sector

• Job title and professional role

• Contact information (email address, phone number, postal address)

• Billing and invoicing details (ABN, payment methods, bank details)

• Identity verification documents if required

• Records of your interactions with us, including support tickets, emails, phone calls

• Login credentials for accessing our portals (where applicable)

• Feedback, testimonials, and survey responses

1.2 Sensitive Information

We do not generally collect sensitive information (such as health records or criminal history). If sensitive information is required, we will only collect it with your explicit consent or as required by law.

1.3 Technical and Usage Information

When you visit our website or use our online services, we may automatically collect:

• IP address

• Device type, operating system, and browser type

• Date, time, and duration of your visit

• Pages accessed and navigation patterns

• Referring website or service

• Website performance metrics and error data

• Information collected through cookies and tracking technologies (see Section 8)

1.4 Information from Third Parties

We may receive information about you from:

• Publicly available sources

• Business partners and resellers

• Credit reporting agencies

• Our service providers, where you have authorised them to share your information

2. How We Collect Your Information

We collect your information through several channels:

• Direct interactions: when you contact us, fill out forms, attend events, or subscribe to communications

• Automated technologies: cookies, web beacons, server logs

• Third parties: referrals, resellers, service providers, or publicly accessible sources

We aim to collect personal information directly from you where it is reasonable and practicable to do so.

3. Purposes for Collecting and Using Your Information

We collect, hold, use, and disclose your personal information for purposes including:

• Providing and managing IT services, solutions, and support

• Processing orders, transactions, and invoicing

• Communicating with you, including responding to enquiries and support requests

• Sending important notices such as service updates or policy changes

• Conducting marketing activities and promotional campaigns (with your consent)

• Personalising your experience with our services and website

• Improving our services, website functionality, and customer experience

• Managing and protecting our IT infrastructure, systems, and data

• Fulfilling legal and regulatory obligations

• Investigating and resolving complaints or disputes

If we intend to use your personal information for any purpose not listed above, we will obtain your consent beforehand.

4. Legal Basis for Processing (for GDPR Compliance)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal information under the following legal bases:

• Your consent

• Performance of a contract

• Compliance with a legal obligation

• Legitimate interests pursued by us or a third party, provided that your rights do not override those interests

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, consultants, and agents

• Third-party service providers and partners who assist us in operating our business (e.g., cloud hosting providers, payment gateways, IT support services)

• Auditors, insurers, and legal advisors

• Government authorities or regulatory bodies as required by law

• A purchaser or potential purchaser in connection with any sale, merger, or acquisition of Practikal IT Solutions

We require that all third parties respect the security of your personal information and handle it in accordance with the law. Third parties are prohibited from using your personal information for their own purposes.

6. International Data Transfers

Some of our service providers or cloud storage solutions may be located outside of Australia. This means your personal information may be stored or processed overseas in countries such as:

• United States

• European Union member states

• Singapore

We will take reasonable steps to ensure that any overseas recipients handle your information in a manner consistent with this Privacy Policy and Australian privacy laws.

7. Data Security and Protection

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure servers and firewalls

• Encryption of sensitive data (e.g., during transmission and at rest)

• Role-based access control and multi-factor authentication

• Regular security audits and vulnerability assessments

• Staff training on data privacy and security

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we will notify you and the Office of the Australian Information Commissioner (OAIC) if a data breach occurs that is likely to cause serious harm.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to:

• Enhance user experience and site performance

• Track user behaviour and preferences

• Measure the effectiveness of marketing campaigns

• Analyse website traffic and trends

You may control cookies through your browser settings. Blocking some types of cookies may affect your experience on our site.

9. Marketing Communications

We may send you marketing communications if:

• You have subscribed to our newsletter

• You are an existing customer and we are promoting similar services

You can opt-out of receiving marketing communications at any time by:

• Clicking the “unsubscribe” link in an email

• Contacting us directly via [email protected]

Please note that even if you opt out, we may still send you essential service communications (e.g., billing notices).

10. Accessing, Updating, and Deleting Your Information

You have rights to:

• Request access to the personal information we hold about you

• Request correction of any inaccurate, incomplete, or outdated information

• Request erasure of your personal information, subject to legal or regulatory requirements

• Object to or restrict the processing of your personal information

• Withdraw consent at any time where processing is based on your consent

Requests can be made by contacting us (details below). We may need to verify your identity before fulfilling your request. We will respond within a reasonable timeframe, typically within 30 days.

11. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer needed, we securely destroy or de-identify it.

12. Third-Party Websites

Our website may contain links to third-party websites and services. These websites have their own privacy policies, and we are not responsible for their content, privacy practices, or business practices. We encourage you to read the privacy policies of every website you visit.

13. Complaints and Dispute Resolution

If you believe that we have breached your privacy rights, you can contact us using the details below. We will investigate your complaint and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the:

• Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au

• If you are in the EEA/UK, your local data protection authority

14. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

15. Contact Us

For any questions, requests, or complaints regarding your privacy or this Privacy Policy, please contact:

Practikal IT Solutions Pty Ltd
ABN: 17671381329
Business Address: Atwell, WA 6164
Phone: (08) 6285 0996
Email: [email protected]
Website: www.practikal.com.au